Shipping policy
At Trading Bear Ltd, we are committed to ensuring the safe and timely delivery of all orders to our clients around the world. This Shipping Policy outlines the terms, methods, and conditions of our logistics and delivery processes.
1. Shipping Coverage
We offer global shipping to most countries and regions through our trusted logistics partners. All shipments are made from our warehouses or distribution centers located strategically, including our headquarters in the Netherlands.
2. Processing Time
Orders are typically processed within 2 to 5 business days after payment confirmation.
Larger bulk orders may require additional processing time, which will be communicated in advance.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Methods
Depending on the destination and product type, we use a variety of shipping methods, including:
Sea freight (for bulk and containerized shipments)
Air freight (for urgent or smaller cargo)
Ground transport (within Europe or connected regions)
Shipping method and timeline will be confirmed during the order process.
4. Shipping Costs
Shipping charges are based on the destination, weight, volume, and shipping method. These costs will be calculated and shared with you prior to confirming your order.
5. Tracking and Communication
Once your order is dispatched, you will receive a shipping confirmation along with tracking details (if applicable). Our team will provide timely updates and assist with any inquiries during transit.
6. Customs and Duties
All international shipments may be subject to customs clearance and import duties, depending on local regulations.
The client is responsible for any applicable taxes, duties, or customs charges in the destination country.
Trading Bear Ltd is not liable for delays caused by customs clearance procedures.
7. Delivery Time
Estimated delivery time varies by destination and shipping method:
Europe: 3–10 business days
North America: 7–15 business days
Asia & Middle East: 10–20 business days
Africa & South America: 15–30 business days
Please note: These are estimates and may be affected by seasonal demand, customs processes, or unforeseen circumstances.
8. Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the estimated time, please contact us immediately at info@tradingbearltd.com. We will investigate the issue and work to resolve it promptly.
9. Contact Us
For all shipping-related inquiries or special logistics requests, reach out to our support team:
📧 Email: info@tradingbearltd.com